- Parent Helpdesk & Technical Support
24X7 support & helpdesk to help schools & parents.
Being a parent is a 24-hour job. To share the load, Entab’s parent app facilitates an active and round the clock interchange between school and parents. It plays a crucial role in a child’s holistic development. Entab is a pioneer of School ERP Solutions and school app for parents that has been offering world-class services to the top schools in India since the year 2000.
We have set up a dedicated Parent Helpdesk which serves as an accessible, reliable and supportive medium for parents to seek assistance regarding the School Management Software, parent app and other ERP solutions. At the heart of Entab’s Parent Helpdesk is the dedicated team that works assiduously to address the concerns and queries of parents.
Our parent helpdesk complements our school management software and school apps for parents. Parents can contact our personalised call centre via the provided contact details to check their ward’s activities at school.
To ensure active and remarkable customer service, we resolve all the queries, whether raised through email or phone, within the stipulated time of 24 hours. Our qualified team is fully equipped in dealing with questions raised in regional languages.
In the case of new registrations, the exclusive parent helpdesk of our school management software and school mobile app for parents enables a school to accept online forms. The issues faced during the process are resolved by professionals with experience of handling the parent app.
To know more about Entab’s Mobile Apps, parents can either reach our Parent Help Desk at +91-11-43193333 - Dial 5 between 8 a.m. to 8 p.m. on all working days or drop us an email at parentdesk@entab.in
Our specialised Technical Support Team regularly undergoes rigorous training sessions and exercises to maintain a good grip on school administration software. It deals with exclusive schools including residential, day scholar, and multi schools (franchises).
Our school administration software offers offline as well as online support, our offline or on-field tech support team is spread across 27 Indian states, divided into five parts, namely North, South, East West, and Central.
It includes regional coordinators and consultants (pre-sale and post-sale consultants) who are responsible for maintaining direct relationships with schools. Apart from holding technical expertise, the technical support team of school administration software is well versed in addressing queries raised in local languages.
The online team is available around the clock to resolve any issues faced by a parent or a school either through email or phone. You reach our tech support at support@entab.in or call us at +91-11-43193331, +91-11-43193332, +91-11-43193339, +91-11-4319 3334, and +91-11-4319 3336 between 8 a.m. to 5:45 p.m. on all working days.
